Privacy Policy

1. Information We Collect

A. Account Information

When you create or use an account, we may collect:

• your name
• email address
• username
• password or authentication credentials
• organization or office name
• role or permission level within your organization

B. Customer Content

When you use the Service, we may collect and store information you or your organization submit to the Service, including:

• case-related information
• court-date and docket information
• notes, templates, settings, and preferences
• uploaded files and generated documents
• contact information entered into the Service

C. Usage and Device Information

We may automatically collect limited technical and usage information, such as:

• IP address
• browser type
• device type
• pages or features accessed
• dates and times of access
• error logs and diagnostic information

D. Support and Communications Information

If you contact us, request support, or submit feedback, we may collect:

• your name
• email address
• the content of your message
• related troubleshooting information you choose to provide

2. How We Use Information

We may use information we collect to:

• provide, operate, maintain, and improve the Service
• create and manage user accounts
• authenticate users and control access
• store, organize, generate, and deliver documents and other outputs
• respond to support requests and troubleshoot issues
• monitor performance, security, and reliability
• enforce our Terms of Service
• comply with legal obligations
• protect the rights, safety, and security of our users, our company, and the Service

3. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that help us operate the Service, such as hosting, authentication, storage, email, document processing, and technical support providers.

B. Within Your Organization

Information in the Service may be visible to users in your organization based on their role and permissions.

C. Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, or other legal process, or if we reasonably believe disclosure is necessary to:

• comply with applicable law
• protect our rights or property
• investigate fraud, abuse, or security issues
• protect the safety of users or others

D. Business Transfers

If Solle Prosequi, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

4. Customer Data and Ownership

As between SolPros and the customer organization, customer-submitted content remains the customer's content.

We process customer content for the purpose of providing the Service and related support, maintenance, security, and operational functions.

Customers are responsible for:

• determining what information they upload or store in the Service
• ensuring they have authority to use the Service with that information
• managing their own users, permissions, and internal data practices

5. Access to Customer Data

Authorized SolPros personnel may access customer data only as reasonably necessary to:

• provide the Service
• maintain or secure the Service
• troubleshoot technical issues
• respond to support requests
• comply with legal obligations

We seek to limit internal access to what is reasonably necessary for those purposes.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service
• maintain account and workspace functionality
• comply with legal, regulatory, tax, accounting, or contractual obligations
• resolve disputes
• enforce our agreements

We may delete or de-identify information when it is no longer needed for these purposes.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

The Service may rely on third-party providers for infrastructure, authentication, storage, communications, and related functions. Use of those services may involve processing by those providers under their own terms and privacy practices.

9. Children's Privacy

The Service is intended for professional and organizational use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Your Choices

Depending on your role and relationship to the Service, you may be able to:

• update account information
• change your password
• manage organization members and permissions
• contact us regarding correction, deletion, or account-related requests

Some requests may need to be handled by your organization administrator.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and post the revised version on the site.

Your continued use of the Service after an updated Privacy Policy is posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact: